The Perfect Partner for Modern Hoteliers
Focus on your guests on-site, not on your inbox. HotelDesk.ai automatically handles email inquiries, provides real-time availability, and boosts your booking conversions with AI-powered responses.
Stop Drowning in Emails, Start Delighting Guests
HotelDesk.ai empowers your team with intelligent automation, freeing them to focus on what matters most – your guests.
AI-Powered Email Automation
- Instantly classify and respond to guest inquiries 24/7, using advanced AI tailored for hospitality.
Real-Time PMS Integration
- Connect directly to Cloudbeds for 100% accurate availability and rate information in every reply.
Intelligent Knowledge Base
- Answer questions about your property, amenities, and local area instantly using your hotel's unique Q&A knowledge.
Seamless Human Handoff
- Automatically route complex inquiries to the right team member, ensuring no guest is left behind.
Effortless Email Management in 4 Simple Steps
1
Email Arrives
A guest sends an email inquiry to your designated hotel address.
2
AI Analyzes & Understands
HotelDesk.ai reads the email, classifies the intent, and extracts key details. It checks against your rules and blocklists.
3
Information Gathered
The AI instantly queries your PMS for real-time availability/rates and consults your hotel's specific Knowledge Base for accurate answers.
4
Smart Response Sent
A personalized, accurate response is drafted in your hotel's tone and sent to the guest. Complex cases are flagged for human review.
Free During Beta
HotelDesk.ai is completely free during our private and public beta phases. Join us early to help shape the future of hotel email automation.
All Features Included
No Credit Card Required
Priority Support
Your Questions Answered
- Will the AI responses sound robotic or generic?
- Not at all! HotelDesk.ai is designed to adopt your hotel's unique brand voice. You can customize the tone and style. Plus, by using your specific knowledge base and real-time PMS data, responses are highly personalized and relevant.
- What happens if the AI makes a mistake or can't answer a question?
- Accuracy is paramount. The AI integrates directly with your PMS for live data. For complex or ambiguous questions beyond its scope or your knowledge base, it's designed to seamlessly escalate the inquiry to your team according to rules you set. You always have oversight via the dashboard.
- Can HotelDesk.ai handle complex booking modifications or cancellations?
- The system can understand requests for modifications or cancellations. Depending on your configuration and PMS capabilities, it can provide information or guide the guest. Highly complex scenarios are typically flagged for human review to ensure guest satisfaction.
- How does it know specific details about my hotel, amenities, or local area?
- Through our unique Knowledge Base! You provide the system with information (like website links, PDFs, or manual Q&As), and it intelligently structures this into a searchable format the AI uses to answer guest-specific questions accurately.
- Is my guest data and hotel information secure?
- Absolutely. We prioritize data security and comply with relevant privacy regulations (like GDPR). Your data is handled securely, and access is controlled through robust authentication.
- Does this replace my front desk staff?
- HotelDesk.ai is designed to augment your staff, not replace them. It handles the repetitive, time-consuming email tasks, freeing your team to focus on high-value interactions and providing exceptional in-person guest service. It acts as a tireless, efficient assistant.